Appointments & Medical Advice

Emergency Calls (day or night)

  • Call 911 (emergency medical services) for life-threatening emergencies in which your child may require resuscitation (your child is not breathing, is choking severely, is unconscious, or is having seizures, for example). 
  • Call our office at (216) 382-3800 for minor emergencies such as dehydration, difficulty breathing, wounds that need suturing, or fractures. When you call in, always state clearly, “This is an emergency.” 
  • For poisonings, call the poison control center at (800) 222-1222. 

Calls About Sick Children (during office hours)

If you want your child to be seen...

We are happy to see him, so please call for an appointment so you will not have to wait. Try to call us about sick children during early morning office hours. Our office hours are: 

Mondays thru Fridays - 8:30 a.m. to 5:00 p.m.
Saturdays - 9:00 a.m. to noon
Sundays and holidays - closed

We keep appointments open during the last hour of the day for sick children who need to be seen after school or day care. Make sure your babysitter or day care center understands you should be called before 3:00 p.m. if your child becomes ill. If you think your child may need to be seen the same day, please call before our office closes. If your child improves before the appointment, or you are unable to come at the time you are scheduled, please call and let us know. There is a $30 fee if you do not show up for your appointment.

If you do not think your child needs to be seen but would like some medical advice...

The calls are carefully screened by a specially trained medical professional who can make responsible decisions about your child’s condition. She can safely determine when children need to be seen by a doctor and how to provide home care. If the medical professional cannot help you, she will ask you to bring your child to the office or have your physician call you back.

If the office staff is busy and can only take a message, you may wish to ask for an approximate callback time. Keep in mind that Monday mornings are our busiest time.

Well Child and Non-Urgent Questions

We are happy to provide you with the health information you need to be the best parent you can be. Appointments are encouraged for these concerns, as they often require more than brief discussion. If you believe brief phone contact is all that is needed, please place calls to your physician about non-urgent behavior issues, follow-up of chronic problems, or other well-child questions during weekday office hours. We will return these calls as soon as we are able, occasionally one to two business days after your call.  

After-Hours Calls

After office hours, call us for emergencies or urgent problems that cannot wait until morning. Calls about mild illnesses can usually wait. We need to keep our line open at night for urgent calls. After office hours, you need to call (216) 844-6638, which will be answered by an answering service and the message paged to the medical professional on call. The nurse or doctor will usually return your call within 15 minutes. If you do not receive a callback within one hour in a non-emergency situation, please call again. 

Other sources of medical information include this web site, the American Academy of Pediatrics web site, and your pharmacist (especially for drug dosages).

We do expect to be called before you seek medical attention elsewhere, including at an emergency room or urgent care center. Often we are able to prevent unnecessary visits, but we are happy to make referrals to specific medical centers when we deem them necessary. Please be aware of additional policies regarding referrals in your individual health insurance plan.

Please have the following information available when you call
(except in emergency situations):

  • Your child’s main symptoms
  • Any chronic disease or health problem your child has
  • Your child’s approximate weight
  • The names and dosages of any prescription or over-the-counter medicines your child is taking
  • Your pharmacy’s telephone number
  • Your questions (it’s a good idea to write them down)
  • Always have a pencil and paper handy to take down instructions, and have your child nearby, in case you need to check something about his condition.


Scheduling Physicals

Please try to plan ahead and schedule your child’s routine and/or sports physical a couple of months in advance, especially if you want it during the summertime. A good way to remember to schedule it is to routinely have your child come in around his birthday. If you are unable to keep your scheduled appointment, please call our office at least 24 hours in advance to avoid a $30 fee being added to your account. When feasible we make courtesy reminder calls, but please do make yourself a note of your child’s upcoming appointment. Please inform our staff of any changes in your address, phone, or insurance coverage when you come in.

Missed Appointments

We require 24 hours notice for the cancellation of a well child visit. There is a $30 fee for canceling less than 24 hours and for no-showing your appointment. Please call if you need to cancel a sick visit. There is no charge as long as you notify us that you no longer require the appointment. There will be a $30 fee if you no-show a sick visit. Repeated missed appointments could result in dismissal from the practice.